Premium Plunge Cowl Maxi Dress

We process all orders within 1-3 business days (excluding weekends and holidays). Once shipped, estimated delivery times are:

• Local Shipping: 6-12 business days
• International Shipping: 8-15 business days

Shipping costs are calculated at checkout. Once your order has been shipped, you will receive a tracking number via email. You can track your order directly on our website for real-time updates.

Please note that we are not responsible for carrier delays or customs fees for international shipments.

📧 For any inquiries, contact us at: jdesannees3@gmail.com

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags attached.
• Items must be free of stains, makeup, perfume, or any signs of wear.
• Sale items, gift cards, and final sale items are not eligible for return.

2. How to Request a Return

1. Contact Us: Email Jdesannees3@gmail.com with your order number and reason for return.
2. Receive Instructions: We will provide you with the return address and further instructions.
3. Ship Your Item: Send back the item in its original packaging within 14 days.
4. Processing Time: Once received, refunds are processed within 5-10 business days.

3. Exchanges

• If you need a different size or color, please contact us for an exchange request.
• Exchanges are subject to stock availability.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is incorrect or defective.
• We recommend using a trackable shipping method, as we are not responsible for lost returns.

5. Refunds

• Refunds are issued to the original payment method only.
• Shipping fees are non-refundable unless the return is due to our error.

📧 For any questions, contact us at jdesannees3@gmail.com We’re here to help! 😊